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SAP Hybris|Java

Gurgaon Temporary View Job Description
Job purpose: The Service Manager will be part of the global delivery team to oversee in-charge region's technical aspects of e-Store business platform and to lead regional L2, L3, technical members as eStore operations lead.The role covers eStore operations team's responsibilities and performance outcome. Location- GurgaonShift- Rotational shift, HybridKey accountability:Main point of contact for support serviceAct as senior consultant for Regional ITC by providing technical advice and consultation on eStore platformClarify each region's requirement for eStore maintenance or enhancementCo-ordinated with maintenance team regarding requirements from Subs(e.g. predefined solutions, guidelines, bug-fix and any source code modification within 5 MD)Serve as a liaison and primary point of contact between Subs/Regional ITC and maintenance team to evaluate, prioritize and manage all the requests escalatedPerform resource allocation and workload assignment according to delivery requirementDevelop work plan for deliverablesEnsure that deliverables are achieved beyond client expectationReport delivery status to client and develop delivery documentationsProvide support to respective countries during different time zonesDevelop own professional learning of SAP Hybris products/technologies and solutions, Should be self-motivated to keep himself/herself updated on latest SAP Hybris product/ technologies and SolutionsImprove consulting skills, application and implementation expertise in the product and industrySupervise team members to determine how well they function in their jobs on a day-to-day basisProvide coaching & development Qualification:Bachelor's degree required in computer science, software engineeringMust have knowledge of Hybris as well as ticketing tools like JIRAExcellent communication, interpersonal, problem solving skills requiredShould have 7+ years of experience in e-Commerce technologies like SAP Hybris. Experience:Experience in working with users to define their business requirements10+years of experience in managing Operations, out of which 7+ years of experience preferably around e-Commerce technologies such as SAP HybrisShould have B2B/ B2C domain experienceKnowledge of defined Service Level Agreements (SLAs)Strong organizational skills, Proven record of making operations efficient and in-depth knowledge of Industry best practices
  • Competetive Salary
  • PF and Gratuity

About Our Client

Our client is an international professional services brand of firms, operating as partnerships under the brand. It is the second-largest professional services network in the world.

Job Description

Job purpose: The Service Manager will be part of the global delivery team to oversee in-charge region's technical aspects of e-Store business platform and to lead regional L2, L3, technical members as eStore operations lead.

The role covers eStore operations team's responsibilities and performance outcome.Location- Gurgaon

Shift- Rotational shift, Hybrid

Key accountability:

  • Main point of contact for support service
  • Act as senior consultant for Regional ITC by providing technical advice and consultation on eStore platform
  • Clarify each region's requirement for eStore maintenance or enhancement
  • Co-ordinated with maintenance team regarding requirements from Subs(e.g. predefined solutions, guidelines, bug-fix and any source code modification within 5 MD)
  • Serve as a liaison and primary point of contact between Subs/Regional ITC and maintenance team to evaluate, prioritize and manage all the requests escalated
  • Perform resource allocation and workload assignment according to delivery requirement
  • Develop work plan for deliverables
  • Ensure that deliverables are achieved beyond client expectation
  • Report delivery status to client and develop delivery documentations
  • Provide support to respective countries during different time zones
  • Develop own professional learning of SAP Hybris products/technologies and solutions, Should be self-motivated to keep himself/herself updated on latest SAP Hybris product/ technologies and Solutions
  • Improve consulting skills, application and implementation expertise in the product and industry
  • Supervise team members to determine how well they function in their jobs on a day-to-day basis
  • Provide coaching & development

Qualification:

  • Bachelor's degree required in computer science, software engineering
  • Must have knowledge of Hybris as well as ticketing tools like JIRA
  • Excellent communication, interpersonal, problem solving skills required
  • Should have 7+ years of experience in e-Commerce technologies like SAP Hybris.

Experience:

  • Experience in working with users to define their business requirements
  • 10+years of experience in managing Operations, out of which 7+ years of experience preferably around e-Commerce technologies such as SAP Hybris
  • Should have B2B/ B2C domain experience
  • Knowledge of defined Service Level Agreements (SLAs)
  • Strong organizational skills, Proven record of making operations efficient and in-depth knowledge of Industry best practices

The Successful Applicant

Job purpose: The Service Manager will be part of the global delivery team to oversee in-charge region's technical aspects of e-Store business platform and to lead regional L2, L3, technical members as eStore operations lead.

The role covers eStore operations team's responsibilities and performance outcome.Location- Gurgaon

Shift- Rotational shift, Hybrid

Key accountability:

  • Main point of contact for support service
  • Act as senior consultant for Regional ITC by providing technical advice and consultation on eStore platform
  • Clarify each region's requirement for eStore maintenance or enhancement
  • Co-ordinated with maintenance team regarding requirements from Subs(e.g. predefined solutions, guidelines, bug-fix and any source code modification within 5 MD)
  • Serve as a liaison and primary point of contact between Subs/Regional ITC and maintenance team to evaluate, prioritize and manage all the requests escalated
  • Perform resource allocation and workload assignment according to delivery requirement
  • Develop work plan for deliverables
  • Ensure that deliverables are achieved beyond client expectation
  • Report delivery status to client and develop delivery documentations
  • Provide support to respective countries during different time zones
  • Develop own professional learning of SAP Hybris products/technologies and solutions, Should be self-motivated to keep himself/herself updated on latest SAP Hybris product/ technologies and Solutions
  • Improve consulting skills, application and implementation expertise in the product and industry
  • Supervise team members to determine how well they function in their jobs on a day-to-day basis
  • Provide coaching & development

Qualification:

  • Bachelor's degree required in computer science, software engineering
  • Must have knowledge of Hybris as well as ticketing tools like JIRA
  • Excellent communication, interpersonal, problem solving skills required
  • Should have 7+ years of experience in e-Commerce technologies like SAP Hybris.

Experience:

  • Experience in working with users to define their business requirements
  • 10+years of experience in managing Operations, out of which 7+ years of experience preferably around e-Commerce technologies such as SAP Hybris
  • Should have B2B/ B2C domain experience
  • Knowledge of defined Service Level Agreements (SLAs)
  • Strong organizational skills, Proven record of making operations efficient and in-depth knowledge of Industry best practices

What's on Offer

Competitive compensation commensurate with role and skill set
Medical Insurance Coverage worth of 10 Lacs
Social Benifits including PF & Gratuity
A fast-paced, growth-oriented environment with the associated (challenges and) rewards
Opportunity to grow and develop your own skills and create your future

Quote job ref
JN-112024-6601340

Job summary

Function
Information Technology
Sub Sector
IT Development
What is your area of specialisation?
Technology & Telecoms
Location
Gurgaon
Job Type
Temporary
Job Reference
JN-112024-6601340

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.

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