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Head HR - Global Delivery

Bangalore Permanent View Job Description
Lead the end-to-end HR function for the India operations of a US-based healthcare services company, overseeing HR strategy, compliance, operations, and employee engagement across Bangalore and Noida. This is a high-impact role with global stakeholder collaboration, managing a team while operating in a US shift environment.
  • Opportunity to craft HR strategies that contribute to the success of the Org.
  • Opportunity to drive impactful employee experience initiatives

About Our Client

Our client is a US-headquartered healthcare services company specializing in end-to-end Revenue Cycle Management (RCM) solutions for hospitals and physician groups. With a legacy of supporting over 400 healthcare providers, they deliver billing, coding, claims resolution, and analytics services across the care continuum. The company operates a significant global delivery setup in India, with offices in Bangalore and Noida, playing a critical role in its operational backbone. Known for its compliance-driven processes and technology-enabled services, the organization emphasizes quality, efficiency, and customer satisfaction. It offers a professional work environment with global exposure and opportunities for cross-border collaboration.

Job Description



  • Serve as the strategic HR partner to India business leadership and global HR teams


  • Manage end-to-end HR operations for India, including talent acquisition, onboarding, employee relations, compensation, and compliance


  • Lead and develop a team of HR professionals across multiple locations


  • Align global HR programs (performance, L&D, engagement, policy rollout) to the India context


  • Handle employee relations, grievance redressal, investigations, and disciplinary actions


  • Ensure compliance with Indian labor laws and support global compliance requirements (FLSA, audits, etc.)


  • Manage payroll inputs, HRIS updates (e.g., UKG), and accurate employee data handling


  • Drive initiatives related to employee engagement, succession planning, DEI, CSR, and R&R programs


  • Conduct exit interviews, trend analysis, and feedback loops for continuous improvement


  • Serve as a key advisor for HR systems and process improvements in a global matrix setup


  • Maintain strong floor presence and act as an HR business partner for employees and managers



The Successful Applicant



  • 14+ years of HR experience with exposure to global delivery centers / GCCs / shared services
  • MBA or Masters in Human resources


  • Comfortable working in US shift timings (4:00 PM - 1:00 AM IST)
  • Excellent communication and stakeholder management skills


  • Demonstrated experience managing HR across multiple sites in India


  • Strong understanding of Indian employment laws and statutory requirements


  • Proficiency in HR systems (UKG preferred), Microsoft Office, and data reporting tools


  • Experience working with US-based teams and stakeholders across time zones


  • Exceptional interpersonal, analytical, and problem-solving skills


  • High integrity, professionalism, and ability to work with confidentiality



What's on Offer



  • Strategic HR leadership role with full ownership of India operations


  • High visibility with global stakeholders and direct reporting to the US-based VP of HR


  • Opportunity to shape and scale the HR function in a growing, stable global delivery setup



Quote job ref
JN-052025-6745033

Job summary

Function
Human Resources
Sub Sector
HR Generalist
What is your area of specialisation?
Business Services
Location
Bangalore
Job Type
Permanent
Job Reference
JN-052025-6745033

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.

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