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Business Head | Travel & Leisure | 10yrs+ | Delhi

Delhi Permanent View Job Description
The Business Head will be responsible for driving sales strategies, operations, and CRM to achieve the desired business objectives.
  • Work for a leading brand in the industry
  • Opportunity to lead Sales, Operations, & CRM

About Our Client

The client is a legacy brand in the travel industry with decades of experience in curating domestic and international leisure travel experiences.

Job Description



  • Lead the P&L for the Leisure Travel vertical, overseeing sales, operations, and CRM functions.


  • Develop and implement sales strategies to achieve revenue and customer acquisition targets.


  • Drive operational excellence across booking, itinerary planning, customer experience, and post-sales service.


  • Oversee the CRM strategy to enhance customer engagement, retention, and lifetime value.


  • Liaise closely with marketing to align campaigns, promotions, and brand positioning with business goals.


  • Collaborate with product, technology, and digital teams to enhance customer journey through tech-driven solutions.


  • Identify and act on new business opportunities, partnerships, and innovations in the travel space.


  • Build and lead a high-performing team across geographies, ensuring alignment with company objectives.



The Successful Applicant



  • Minimum 10 years of experience in the travel industry with proven leadership in leisure travel.


  • Strong exposure to sales, customer operations, and CRM in a consumer-facing environment.


  • Demonstrated experience in working with tech platforms/products; must be tech-savvy.


  • Excellent leadership, analytical, and interpersonal skills.


  • Strategic thinker with a hands-on approach to execution.



What's on Offer

Opportunity to lead and scale the entire leisure travel vertical with full ownership across sales, operations, and customer experience. The role offers a chance to shape the future of the business through product innovation, tech-driven transformation, and strategic collaborations.

Quote job ref
JN-042025-6717158

Job summary

Function
Sales
Sub Sector
Travel / Leisure / Hospitality
What is your area of specialisation?
Leisure, Travel & Tourism
Location
Delhi
Job Type
Permanent
Job Reference
JN-042025-6717158

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.

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